Privacy Policy
Last updated: January 1, 2025
1. Transactional Information
When you purchase something from MedicalEx USA, we collect personal information you provide, such as your name, address, and email address. We also automatically receive your computer’s Internet protocol (IP) address to help us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
2. Consent
How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your information for a secondary reason, such as marketing, we will either ask directly for your expressed consent, or provide you an opportunity to say no.
How do I withdraw my consent?
After you opt in, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@medicalex.com.
3. Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your personal information is securely deleted or anonymized.
5. Online Store
Our online store is hosted by a third-party platform that allows us to sell our products and services to you. If you use a direct payment gateway to complete your purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as needed to complete your purchase. All direct payment gateways adhere to the PCI-DSS standards, ensuring secure handling of credit card information.
6. Third-Party Services & International Data Transfers
In general, third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform services for us. However, certain third-party service providers, such as payment gateways, have their own privacy policies. Please review their privacy policies to understand how your personal information will be handled.
Some providers may be located in a different jurisdiction than you or us. If you proceed with a transaction involving a third-party provider, your information may become subject to the laws of the jurisdiction(s) where that provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Opting Out of Targeted Advertising:
- Facebook: facebook.com/settings/?tab=ads
- Google: google.com/settings/ads/anonymous
- Bing: advertise.bingads.microsoft.com
Links: When you click on links on our site, they may direct you away from our site. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements.
7. Security
We take reasonable precautions and follow industry best practices to protect your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry standards.
8. Data Breach Notification
In the event of a data breach that may affect your personal information, we will notify you as required by applicable law, using the contact information you have provided.
9. Automated Decision-Making and Profiling
We may use automated tools or profiling to process your data, such as for fraud detection or personalized offers. You may object to automated decision-making by contacting us using the information below.
10. Do Not Track & Cookies
Our website uses cookies—data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.
Please note: We do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.
11. Your Rights (GDPR & Other Jurisdictions)
Depending on your location, you may have the right to:
- Access, correct, update, or delete your personal information
- Restrict or object to processing of your data
- Request data portability
- Withdraw your consent at any time (without affecting prior processing)
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at info@medicalex.com or the address listed below.
If you are a European resident, we process your information to fulfill contracts (such as order fulfillment) or for legitimate business interests, and your information may be transferred outside Europe, including to Canada and the United States.
12. California Residents (CCPA Disclosure)
If you are a California resident, you have the right to request information about our collection and use of your personal information, request deletion of your data, and opt out of the sale of personal information. To exercise these rights, contact us using the information below.
13. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal data, please contact us and we will promptly remove the information.
14. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or have given us your consent to allow any of your minor dependents to use this site.
15. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications take effect immediately upon posting on the website. If material changes are made, we will notify you here that it has been updated, so you know what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so we may continue selling products to you.
16. Questions and Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer:
Email: info@medicalex.com
Phone: (800) 494-5750
Content is for informational purposes only and not a substitute for medical advice. MedicalEx USA owns all site images, logos, and product names. Other trademarks are property of their respective owners.